Service Delivery Standards
The CIPC service delivery standards (2026/2027) are an indication of the maximum time it will take to process 90% of received applications/filings.These standards will be adhered to on condition that customers submit accurate and complete information, and payments made as required.
Queries shall be lodged by submitting an enquiry via the customer enquiry management system (cems), facebook or x.
The turnaround times for query resolution are as follows:
CEMS – 8 working/business days
X & Facebook – 24 hours
Channels
Channels (see details on the website) through which applications or filings can be lodged:
- Post
- Drop off boxes (Physical)
- CIPC website (E-services; IP online)
- Mobile APP
- Bizportal
- SSCs and Partner Sites
| Service Offering |
Turnaround Times (Service Delivery Standards) - working/business days |
Query Resolution and Escalation |
| Trademark Special Search | 10 working days of receipt of the application for a special search |
1st level query Phuthi Lamola 2nd level query Fleurette Coetzee |
| Allocate Official Application Number to New Trademark Applications | 2 working days of having received the application/s |
1st level query Tsholofelo Mokgoko 2nd level query Fleurette Coetzee |
| Issue First Official Action in Relation to New Trademark Applications | 10 months from date of application |
1st level query Vuyiswa Tlape 2nd level query Fleurette Coetzee |
| Trademark Registration Certificates |
66 working days (3 months) from expiry of statutory opposition period in relation to applications |
1st level query Monica Mamphiswana
2nd level query Fleurette Coetzee |
| Process Applications for Renewal of Trade Marks | 2 working days after receipt of the application/s for renewal |
1st level query Helen Nuwejaar
2nd level query Fleurette Coetzee |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Allocate Official Application Number to New Patent Applications | 2 working days of having received application/s |
1st level query Dineo Malebane DMalebane @cipc.co.za 2nd level query Velaphi Skosana 3rd level query Mavis Nyatlo |
| Issue Patent Registration Certificate | 44 working days (2 months) from date of publication of the notice of acceptance of a patent in the Patent Journal |
1st level query Boitumelo Sepato 2nd level query Udisha Chathuri |
| Process Applications for Renewal of Patents | 2 working days of receipt of application for renewal |
1st level query Steven Mbewe 2nd level query Velaphi Skosana 3rd level query Mavis Nyatlo |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Allocate Official Application Number to New Design Applications | 2 working days of having received application/s |
1st level query Tshenolo Jakoba 2nd level query Velaphi Skosana 3rd level query Mavis Nyatlo |
| Issue Design Registration Certificate | 44 working days (2 months) from date of publication of the notice of acceptance in the Patent Journal |
1st level query Tshenolo Jakoba 2nd level query Velaphi Skosana 3rd level query Mavis Nyatlo |
| Process Applications for Renewal of Designs | 2 working days of receipt of application |
1st level query Thulani Ntuli 2nd level query Tshenolo Jakoba 3rd level query Velaphi Skosana |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Allocate Official Application Number to New Copyright (Film) Applications | 1 working day from receipt of application |
1st level query: Tshepo Bambo 2nd level query: Kadi Petje |
| Issue Copyright (Film) Registration Certificates | 2 working days from receipt of end date publication in the Patent Journal |
1st level query: Tshepo Bambo 2nd level query: Kadi Petje |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Co-operative registration and issue of certificate | 1 working day from date of tracking application |
1st level query Gotewang Setshedi 2nd level query Lettie Skosana 3rd level query Vuyani Nkohla |
| Amendment of constitution of a co-operative | 5 working days from receipt of application |
1st level query 2nd level query 3rd level query Vuyani Nkohla |
| Changes of co-operative details | 5 working days from date of tracking application |
1st level query 2nd level query 3rd level query Vuyani Nkohla |
| Conversions of co-operatives | 7 working days from date of receipt of application |
1st level query Lettie Skhosana 2nd level query Vuyani Nkohla |
| Amalgamations of co-operatives | 7 working days from date of receipt of application |
1st level query Lettie Skhosana 2nd level query Vuyani Nkohla |
| Divisions of co-operatives | 7 working days from date of receipt of application |
1st level query Lettie Skhosana 2nd level query Vuyani Nkohla |
| Changing of directors or details of co-operative | 5 working days from receipt of application |
1st level query Mabuse Moeti 2nd level query Vuyani Nkohla |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Disclosure and annual financial statements filing of AFS by companies on XBRL portal (Target: Instant) |
Immediate (portal-based auto response). Online: Match |
Joey Mathekga |
| Prospectus registrations (Target: 90% processed within 5 working days) | 5 working days to issue acknowledgement notice after receipt of documents Online: Match, excluding foreign jurisdictions |
Joey Mathekga |
| Provisions or comments on draft/final supplement prospectus (Target: 90% processed within 14 working days) |
14 working days from receipt Online: Match, excluding foreign jurisdictions |
Joey Mathekga |
| Prospectus certificate (Target: 90% processed within 14 working days) | Issue a prospectus certificate within 14 days after the PVC approved registration of prospectus from the client. Online: Match, excluding foreign jurisdictions |
Joey Mathekga |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Acknowledgement of receipt of Reportable Irregularity reports (Target: 90% processed within 5 working days) |
5 working days |
Joey Mathekga |
| Allocation of the matter after receiving a subsequent report (Target: 90% processed within 5 working days) |
Within 5 days after receipt of subsequent report |
Joey Mathekga |
| Evaluation of the case for jurisdiction (Target: 90% processed within 30 working days) |
Within 30 working days of allocation |
Joey Mathekga |
| Finalisation of the matter. In terms of issuance of the Inspector’s Report and related directive. (Target: 80% processed within a calendar year). |
Within a calendar year after allocation of the matter. |
Joey Mathekga |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Acknowledgment of receipt of complaints (Corporate Governance Surveillance and Enforcement) - (an automatic response is send immediately after receiving the email). | 3 working days of allocation of a complaint |
Khutso Maboya |
| Evaluation/ determination of case jurisdiction (Corporate Governance Surveillance and Enforcement) | 80% of requests closed or inspectors appointed to investigate within 25 working days of receipt of request date of tracking an application. |
Khutso Maboya |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Foreigner Assurance | 2 working days |
Enquiry: 1st level query Glory Moumakwe (3 working days) |
| Name Reservation | 1 working day (service is dependent on sufficient funds being available in customer code) |
Enquiry: 1st level query Emanuel Manyelo (3 working days) 2nd level query Christa Klokow |
| Short Standard Private & Non-Profit without members (CoR15.1A & CoR15.1C) | 1 working day Mobile App, Self Service Centre, Bank, BizPortal immediately (service is dependent on payment being made immediately) |
Enquiry: 1st level query Glory Moumakwe (3 working days) 2nd level query Christa Klokow |
| Private Company & Non Profit Company with customized MOI, Public Company, State Owned Company and Incorporated Company(CoR15.1B, D & E) | 5 working days from date of tracking (service is dependent on sufficient funds being available in customer code at time of e-mailing) |
Enquiry: 1st level query Glory Moumakwe (3 working days) 2nd level query Christa Klokow |
| Close Corporation to Company Conversions (CoR18.1) | 5 working days from date of tracking (service is dependent on sufficient funds being available in customer code at time of e-mailing) |
Enquiry: 1st level query Glory Moumakwe (3 working days) 2nd level query Christa Klokow |
| Mergers or Amalgamations (CoR89) | 5 working days (service is dependent on sufficient funds being available in customer code at time of e-mailing if new registration and/or MOI amendment is required as part of process) |
Enquiry: 1st level query Glory Moumakwe (3 working days) 2nd level query Christa Klokow |
| External Company Registration (CoR20.1) | 2 working days from date of tracking (service is dependent on sufficient funds being available in customer code at time of e-mailing) |
Enquiry: 1st level query Glory Moumakwe (3 working days) 2nd level query Christa Klokow |
| MOI Amendments for JSE Applications (CoR15.2) | 3 working days from the date of tracking |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| MOI Amendments on Company Name Change (CoR15.2) | Effective immediately based on the availability y of director/s to provide OTP |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| CC Name Change (CK2) | 3 working days from the date of tracking an application. |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| MOI amendments on share capital (CoR15.2) | Effective immediately based on the availability of chosen director to provide OTP. |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| Company Address Change (CoR21.1) | Changes will be effective in a minimum of 5 working days due to requirement that effective date must be at least 5 days from date of filing with CIPC. |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| CC Address Change (CK2a) | Immediately or on alternative effective date selected. |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| Company financial year end (CoR25) | Changes effective immediately based on the availability of director/s to provide OTP/s |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| Location of Company Records (CoR22) | 3 working days from the date of tracking an application |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| B-BBEE & Domain Name Registrations | Immediate |
Enquiry: 1st level query Jane Mulidzwi JMulidzwi (3 working days) 2nd level query Christa Klokow |
| Company & Close Corporation Voluntary Deregistration | Immediate upon OTP verification |
Enquiry: 1st level query Joel Mphahlele (3 working days) 2nd level query Christa Klokow |
| Company and Close Corporation Solvent (CoR40.1) and Insolvent Liquidation (CM26Liq) | 3 working days from the date of tracking an application (service is dependent on sufficient funds being available in customer code at time of e-mailing) |
Enquiry: 1st level query Joel Mphahlele (3 working days) 2nd level query Christa Klokow |
| Company and Close corporation Re-instatements | Immediate upon payment |
Enquiry: 1st level query Joel Mphahlele (3 working days) 2nd level query Christa Klokow |
| Company and Close Corporation Annual Returns | Immediate |
Enquiry: 1st level query Joel Mphahlele (3 working days) 2nd level query Christa Klokow |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Respond to social media queries | 24 hours from the receipt of the query |
Thobani Mhlongo |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Automated change of directors | Immediate after submission of OTPs by directors |
1st level query Thomas Lebete 2nd level query Vuyani Nkohla |
| Back-office change of directors | 1 days from date of tracking and indexing |
1st level query Thomas Lebete 2nd level query Vuyani Nkohla |
| Changes in CC membership – eServices | 1 working day from date of receipt of correct documents sent to correct email address complying with email requirements |
1st level query Petro Engelbrecht 2nd level query Thomas Lebete |
| Changes in CC membership – Manual | 1 working days from date of tracking and indexing |
1st level query Petro Engelbrecht 2nd level query Thomas Lebete |
| Service Offering | Turnaround Times (Service Delivery Standards) - working/ business days | Query resolution and escalation |
| Respond to queries from CEMS (Customer Enquiries Management System) | 8 days from the receipt of the query |
